Contextual help, where available, is identified by the following marker:
For CANARIE Network Services Portal technical support, please contact CANARIE at noc@canarie.ca.
Warning!
We have detected your browser could not download one or more fonts for this site.This will result in a degraded user experience. Please check your browser settings and enable 'Font download'.
Ticket Details
Subject: Optical network outage between Six Roads and Bathurst, NB
Category:
Outage
TicketID: 20230721-001
Start Time:
2023-07-21 08:21:30 EDT
(2023-07-21 12:21:30 UTC)
End Time:
2023-07-21 14:36:00 EDT
(2023-07-21 18:36:00 UTC)
TICKET HISTORY:
===
Updated by:
Jun Jian
on
2023-07-25 10:14:49 EDT
(2023-07-25 14:14:49 UTC)
===
===
Updated by:
Jun Jian
on
2023-07-21 15:33:18 EDT
(2023-07-21 19:33:18 UTC)
===
The fiber link was restored and the optical network between Six Roads and Bathurst has been up since 14:36 EDT.
===
Updated by:
Jun Jian
on
2023-07-21 10:59:25 EDT
(2023-07-21 14:59:25 UTC)
===
Update from the provider: Tech have found over 100m of burnt fiber line. Circuits between 6 road and Bathurst might be affected. Crew will need to replace 3 spans of fiber. Crew is on their way and ETA is this afternoon local time.
===
Created by:
Jun Jian
on
2023-07-21 09:00:51 EDT
(2023-07-21 13:00:51 UTC)
===
An outage has been observed on the optical network between Six Roads, NB and Bathurst, NB. Fiber cut is suspected and the provider has been contacted.
