Ticket Details

Subject: Golden-Glacier ROADM network
Category: Outage
TicketID: 20230802-001
Start Time: 2023-08-02 16:16:00 EDT (2023-08-02 20:16:00 UTC)
End Time: 2023-08-08 19:06:28 EDT (2023-08-08 23:06:28 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-08-23 10:12:29 EDT (2023-08-23 14:12:29 UTC) ===

Ticket Closed

=== Updated by: Richard Klinger on 2023-08-08 21:13:49 EDT (2023-08-09 01:13:49 UTC) ===

Work with vendor in Golden has concluded.  Service has been restored and we are now hands off.

 

=== Updated by: Jun Jian on 2023-08-04 13:03:45 EDT (2023-08-04 17:03:45 UTC) ===

Due to schedule issue, The fiber clean and/or card replacement will be schedule to Tuesday, August 8, 12:30pm local time.

=== Updated by: Jun Jian on 2023-08-03 16:25:44 EDT (2023-08-03 20:25:44 UTC) ===

Further trouble-shooting processes have been done by the vendor support engineer. It is determined that fiber cleaning and/or card replacement are needed. An Equipment Request case and an Engineer Dispatch request have been arranged by the Vendor. The maintenance window is scheduled on Monday, August 7 at 10:00am local time.   

=== Created by: Jun Jian on 2023-08-02 17:54:27 EDT (2023-08-02 21:54:27 UTC) ===

There is an on-going outage for the ROADM network between  Golden and Glacier due to a faulty card replacement.  The Vendor support is working on the case now. No ETR is available currently.

 

The following wavelength are being affected:

KMLP2-CLGR2-01(BCNET 200G)

VNCV1-CLGR2-02(CANARIE 200G)