Contextual help, where available, is identified by the following marker:
For CANARIE Network Services Portal technical support, please contact CANARIE at noc@canarie.ca.
Warning!
We have detected your browser could not download one or more fonts for this site.This will result in a degraded user experience. Please check your browser settings and enable 'Font download'.
Ticket Details
Subject: Vancouver GCSN/SSC link down
Category:
Outage
TicketID: 20231127-001
Start Time:
2023-11-27 09:00:00 EST
(2023-11-27 14:00:00 UTC)
End Time:
2023-11-27 14:00:00 EST
(2023-11-27 19:00:00 UTC)
TICKET HISTORY:
===
Updated by:
Tao Zhang
on
2023-11-27 15:01:11 EST
(2023-11-27 20:01:11 UTC)
===
The links went up after reseating the Mellanox adapters. Services restored. Closing ticket.
===
Created by:
Tao Zhang
on
2023-11-27 11:24:04 EST
(2023-11-27 16:24:04 UTC)
===
The 10G Mellanox adpaters didn't come back after the router reboot, which caused the GCSN 10G links down on the Vancouver router. Router vendor has been engaged for the troubleshooting.
