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Ticket Details

Subject: Optical network outage between Springhill and Truro, NS
Category: Outage
TicketID: 20210403-001
Start Time: [[ '2021-04-03T12:14:27+00:00' | dateString]]
End Time: [[ '2021-04-03T19:30:24+00:00' | dateString]]


TICKET HISTORY:

=== Updated by: Jun Jian on [[ '2021-04-06T15:11:30.419800+00:00' | dateString ]] ===

The optical network has been running stable since the outage.

The ticket is closed.

 


=== Updated by: Jun Jian on [[ '2021-04-03T19:40:41.444187+00:00' | dateString ]] ===

The optical network between Springhill and Truro was restored at 15:30EDT. All alarms wrere cleared by restart a wavelength switching card at Truro site. 


=== Created by: Jun Jian on [[ '2021-04-03T17:22:59.549911+00:00' | dateString ]] ===

An outage has been observed on the optical network between Springhill, NS and Truro, NS. Fiber cut is suspected and the provider has been contacted. Network traffic is automatically re-routed.