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Ticket Details

Subject: Kamloops-Salmon Arm Outage
Category: Outage
TicketID: 20210517-001
Start Time: [[ '2021-05-06T08:12:00+00:00' | dateString]]
End Time: [[ '2021-05-19T12:40:00+00:00' | dateString]]


TICKET HISTORY:

=== Updated by: Joshua Muysson on [[ '2021-05-20T12:16:22.381495+00:00' | dateString ]] ===

Worked with provider to perform a OTDR and confirmed that there was a fibre break. That break has now been fixed and light levels have returned back to normal levels.


=== Updated by: Joshua Muysson on [[ '2021-05-18T13:30:58.188298+00:00' | dateString ]] ===

According to Provider, the curcuit was being reprovisioned but the provisioning was delayed and will continue to be delayed until June 16th


=== Updated by: Joshua Muysson on [[ '2021-05-18T13:26:07.962622+00:00' | dateString ]] ===

Provider has been contacted and a ticket has been made.


=== Updated by: Joshua Muysson on [[ '2021-05-18T13:26:07.136223+00:00' | dateString ]] ===

Provider has been contacted and a ticket has been made.


=== Updated by: Joshua Muysson on [[ '2021-05-18T13:26:03.802480+00:00' | dateString ]] ===

Provider has been contacted and a ticket has been made.


=== Updated by: Joshua Muysson on [[ '2021-05-17T18:35:30.552285+00:00' | dateString ]] ===

Provider has been contacted and a ticket has been made.


=== Created by: Joshua Muysson on [[ '2021-05-17T18:34:33.056308+00:00' | dateString ]] ===

We are experiencing a fibre outage between 2 of our fibre sites.

Traffic is going though a backup line so minimal service impact is being experienced.