Subject:

Kamloops-Salmon Arm Outage

Category:

Outage

TicketID:

20210517-001

Start Time:

2021-05-06 04:12:00 EDT (2021-05-06 08:12:00 UTC)

End Time:

2021-05-19 08:40:00 EDT (2021-05-19 12:40:00 UTC)

Worked with provider to perform a OTDR and confirmed that there was a fibre break. That break has now been fixed and light levels have returned back to normal levels.

According to Provider, the curcuit was being reprovisioned but the provisioning was delayed and will continue to be delayed until June 16th

Provider has been contacted and a ticket has been made.

Provider has been contacted and a ticket has been made.

Provider has been contacted and a ticket has been made.

Provider has been contacted and a ticket has been made.

We are experiencing a fibre outage between 2 of our fibre sites.

Traffic is going though a backup line so minimal service impact is being experienced.