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Ticket Details

Subject: Ottawa to CIENA outage
Category: Outage
TicketID: 20210610-003
Start Time: [[ '2021-06-10T16:29:39+00:00' | dateString]]
End Time: [[ '2021-06-11T05:54:35+00:00' | dateString]]


TICKET HISTORY:

=== Updated by: Joshua Muysson on [[ '2021-06-11T14:23:23.960053+00:00' | dateString ]] ===

Provider has completed work on the fibre and connectivity has been restored. Monitoring the situation and closing this ticket.


=== Updated by: Joshua Muysson on [[ '2021-06-11T01:01:21.186722+00:00' | dateString ]] ===

Provider has supplied an ETR of 4 AM EST as the cable had significant damage to it.


=== Updated by: Joshua Muysson on [[ '2021-06-10T19:50:08.839371+00:00' | dateString ]] ===

The provider has provided the following RFO:

"We are currently experiencing a major outage. An underground multi-fibre cable was fully cut by a contractor doing excavation work at the corner of Carling and Edgeworth in Ottawa. Fribre vendor crow is on site, assessing the damages and doing preparation work for repair; no ETR, yet"


=== Created by: Joshua Muysson on [[ '2021-06-10T19:37:19.944348+00:00' | dateString ]] ===

We are experiencing multiple errors and flapping on this link. The provider has been contacted.