Subject:

Toronto Fibre Break

Category:

Outage

TicketID:

20210901-001

Start Time:

2021-09-01 04:10:07 EDT (2021-09-01 08:10:07 UTC)

End Time:

2021-09-03 12:59:50 EDT (2021-09-03 16:59:50 UTC)

The fibre has been repaired by provider and light levels have returned to nominal levels.

We are monitoring the situation and are closing the ticket.

The provider has informed us that the technitions to address the fibre break will be on site sometime this morning, but has provided no ETR at this time.

The provider has identified the circuit and has sent a tech on site to troubleshoot and locate the break.

We are experiencing a fibre break that are impacting services. Provider has been contacted but no ETR has been provided.

Affected services:

10903CS01-KIAE-CHCG1-AMST1
opennsa-AMST1-CHCG1-1730-1730
opennsa-AMST1-CHCG1-1769-1769
opennsa-icair-ANA1-1788-2007
opennsa-SCDTN-icair-1135-1793
opennsa-icair-ANA1-1795-1156
10362CS01-GLIF-CHCG1-MTRL2-DTN_Starlight_Netherlight
93011CS01-GEANT-CHCG1-AMST1