Ticket Details

Subject: HLFX1-STJS1 and CHTN1-STJS1
Category: Outage
TicketID: 20220313-001
Start Time: 2022-03-12 18:17:18 EST (2022-03-12 23:17:18 UTC)
End Time: 2022-03-14 02:17:33 EDT (2022-03-14 06:17:33 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2022-04-13 18:14:41 EDT (2022-04-13 22:14:41 UTC) ===

Closing ticket.

=== Updated by: Jun Jian on 2022-03-14 07:19:39 EDT (2022-03-14 11:19:39 UTC) ===

The two 10G circuit were restored at 02:17:33 EDT, Mar 14. GigaPoP_NL is available to R&E network.

=== Updated by: Jun Jian on 2022-03-13 22:07:53 EDT (2022-03-14 02:07:53 UTC) ===

Construction work to repair the broken pole has been completed and the fiber has been placed. Splicing started at approx. 9:15pm Atlantic and our splicers are estimating about 5 hours to complete the repair. Though this may hampered by blizzard conditions in the area. 

=== Updated by: Jun Jian on 2022-03-13 19:49:55 EDT (2022-03-13 23:49:55 UTC) ===

The repair work is going on with construction crew on site to replace the broken pole. The splicing work will start  after the pole replacement. No ERT is given currently. Update will be sent out as soon as the info becomes available.

=== Updated by: Jun Jian on 2022-03-13 09:57:42 EDT (2022-03-13 13:57:42 UTC) ===

Fiber cut due to strong wind in the area of Port Aux Basques and South Branch, NL is suspected and the carrier provider is assessing the fiber route now. ERT is not available currently.

=== Created by: Jun Jian on 2022-03-13 09:25:52 EDT (2022-03-13 13:25:52 UTC) ===

The two 10G circuit to St. John's NL are experiencing an outage. GigaPoP NL is not available via R&E network.