Ticket Details

Subject: Kamloops--Vernon optical network
Category: Outage
TicketID: 20220606-001
Start Time: 2022-06-06 15:55:19 EDT (2022-06-06 19:55:19 UTC)
End Time: 2022-06-07 08:39:50 EDT (2022-06-07 12:39:50 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2022-06-13 16:47:45 EDT (2022-06-13 20:47:45 UTC) ===

Closing ticket.

=== Updated by: Jun Jian on 2022-06-07 16:33:56 EDT (2022-06-07 20:33:56 UTC) ===

The fiber was restored at 08:39:50 EDT. Again, we are still waiting for the provider to confirm the fiber repair work has been done and no further outage is expected.

=== Updated by: Jun Jian on 2022-06-07 08:22:52 EDT (2022-06-07 12:22:52 UTC) ===

The carrier provider is continuing working on this morning. ETR is still not available at this time.

=== Updated by: Jun Jian on 2022-06-06 22:40:12 EDT (2022-06-07 02:40:12 UTC) ===

The provider is still working on the issue. ETR is not available currently. Update will be sent out as soon as info becomes available.

=== Updated by: Jun Jian on 2022-06-06 20:02:19 EDT (2022-06-07 00:02:19 UTC) ===

The carrier provider has confirmed that there is a fiber cut between Kamloops and Vernon, BC.  ETR is not available currently. Update will be sent out as soon as info becomes available.

=== Created by: Jun Jian on 2022-06-06 19:06:56 EDT (2022-06-06 23:06:56 UTC) ===

The optical network between Kamloops and Vernon went down at the time noted above. Fiber cut is suspected and the carrier provider has been contacted.

The following network service is being affected:

Wavelength KMLP2-KWLN1-01(BCNET 200G)