Ticket Details

Subject: Kamloops To Vernon Outage
Category: Outage
TicketID: 20220819-001
Start Time: 2022-08-19 00:34:14 EDT (2022-08-19 04:34:14 UTC)
End Time: 2022-08-22 10:31:30 EDT (2022-08-22 14:31:30 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2022-08-23 11:02:13 EDT (2022-08-23 15:02:13 UTC) ===

fiber was restored but the optical system was in “Automatic Shut Down” mode. Cold restart the amplifier cards at Kamloops and Vernon restored the network services. 

=== Updated by: Joshua Muysson on 2022-08-19 13:22:26 EDT (2022-08-19 17:22:26 UTC) ===

The provider has been contacted. They are investigating.

=== Created by: Joshua Muysson on 2022-08-19 11:33:10 EDT (2022-08-19 15:33:10 UTC) ===

The connection between Kamloops and Vernon has gone down. We are contacting the provider to address this.