Ticket Details

Subject: Fibre Cut between Vancouver and Calgary
Category: Outage
TicketID: 20220820-001
Start Time: 2022-08-19 17:59:43 EDT (2022-08-19 21:59:43 UTC)
End Time: 2022-08-22 10:32:38 EDT (2022-08-22 14:32:38 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2022-08-23 11:03:19 EDT (2022-08-23 15:03:19 UTC) ===


=== Updated by: Jun Jian on 2022-08-22 15:09:45 EDT (2022-08-22 19:09:45 UTC) ===

The fiber was restored at 19:14:31 EDT, Aug 19. However, Our optical equipment went into lock-down state due to the fiber cut. Cold-restart has been performed to the amplifer cards between Kamloops and Vernon to restore the network services. 

=== Created by: Joshua Muysson on 2022-08-20 09:55:38 EDT (2022-08-20 13:55:38 UTC) ===

We are experiencing an outage between Vancouver and Calgary. The provider reports that there is an ongoing outage due to a fibre cut that has an ETR of 9PM EDT at the latest. Techs are already on site and repairing the damage.