Ticket Details

Subject: 10G Circuit Charlottetown, PEI -St. John's, NL
Category: Outage
TicketID: 20220823-001
Start Time: 2022-08-23 13:30:56 EDT (2022-08-23 17:30:56 UTC)
End Time: 2022-08-25 01:31:25 EDT (2022-08-25 05:31:25 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2022-10-05 08:20:33 EDT (2022-10-05 12:20:33 UTC) ===

Closed Ticket

=== Updated by: Jun Jian on 2022-08-25 08:59:10 EDT (2022-08-25 12:59:10 UTC) ===

The fibre was restored at 01:31:25 EDT August 25. The 10G circuit is up and in service.

=== Updated by: Jun Jian on 2022-08-24 08:32:43 EDT (2022-08-24 12:32:43 UTC) ===

The damage has been located and it is located 15km from South Branch, NL. A dump truck has broken a pole and torn both the power and communication lines. The provider's repair team needs to wait for the pole to be replaced and the power line be fixed before accessing the damaged fibre. 

=== Updated by: Jun Jian on 2022-08-23 15:39:05 EDT (2022-08-23 19:39:05 UTC) ===

The provider is aware of a fibre break that is impacting the 10G circuit. The provider is continuing to trace the exact location of the fibre cut.

=== Created by: Jun Jian on 2022-08-23 13:38:27 EDT (2022-08-23 17:38:27 UTC) ===

 the 10G circuit Charlottetown-St. John's circuit is down.  Network traffic is rerouted automatically. No services impacted during the outage.