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Ticket Details

Subject: Optical network Montreal fibre issue
Category: Outage
TicketID: 20221219-001
Start Time: 2022-12-19 08:48:32 EST (2022-12-19 13:48:32 UTC)
End Time: 2022-12-20 05:45:02 EST (2022-12-20 10:45:02 UTC)


=== Updated by: Richard Klinger on 2022-12-21 14:42:45 EST (2022-12-21 19:42:45 UTC) ===

RFO: Fiber break was repaired in a temporary fashion.  Later in the evening, crews were able to put a permanent repair in place.  No further downtime is expected from this event.

=== Updated by: Richard Klinger on 2022-12-20 12:26:26 EST (2022-12-20 17:26:26 UTC) ===

Fiber cut in Montreal has been repaired by the provider and services have been restored. No further outages are expected.

=== Updated by: Jun Jian on 2022-12-19 15:41:06 EST (2022-12-19 20:41:06 UTC) ===

The fibre break has been located and the provider's repair crew is on site to prepare for the repair. No ETR is given.

=== Updated by: Jun Jian on 2022-12-19 11:23:16 EST (2022-12-19 16:23:16 UTC) ===

The fibre provider is aware of the fibre issue and is investigating. Update will be sent out as soon as more info is available. 

=== Created by: Jun Jian on 2022-12-19 09:24:04 EST (2022-12-19 14:24:04 UTC) ===

A fibre cut is suspected to one segment of our fibre in Montreal . Fibre vendor has been engaged to troubleshoot and pinpoint the issue.  Updates will be sent out as soon as the info becomes available.

The following services are being affected:

BGP Peering:
Internet2 (Montrel-MANLAN)
ESNet (Montrel-MANLAN)
Qatar (Montrel-MANLAN)
NORDUnet (Montrel-MANLAN)

L2 Circuits: