Ticket Details

Subject: Optical network Montreal fibre issue
Category: Outage
TicketID: 20221219-001
Start Time: 2022-12-19 08:48:32 EST (2022-12-19 13:48:32 UTC)
End Time: 2022-12-20 05:45:02 EST (2022-12-20 10:45:02 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2022-12-21 14:42:45 EST (2022-12-21 19:42:45 UTC) ===

RFO: Fiber break was repaired in a temporary fashion.  Later in the evening, crews were able to put a permanent repair in place.  No further downtime is expected from this event.

=== Updated by: Richard Klinger on 2022-12-20 12:26:26 EST (2022-12-20 17:26:26 UTC) ===

Fiber cut in Montreal has been repaired by the provider and services have been restored. No further outages are expected.

=== Updated by: Jun Jian on 2022-12-19 15:41:06 EST (2022-12-19 20:41:06 UTC) ===

The fibre break has been located and the provider's repair crew is on site to prepare for the repair. No ETR is given.

=== Updated by: Jun Jian on 2022-12-19 11:23:16 EST (2022-12-19 16:23:16 UTC) ===

The fibre provider is aware of the fibre issue and is investigating. Update will be sent out as soon as more info is available. 

=== Created by: Jun Jian on 2022-12-19 09:24:04 EST (2022-12-19 14:24:04 UTC) ===

A fibre cut is suspected to one segment of our fibre in Montreal . Fibre vendor has been engaged to troubleshoot and pinpoint the issue.  Updates will be sent out as soon as the info becomes available.

The following services are being affected:

BGP Peering:
GEANT (Montrel-MANLAN)
Internet2 (Montrel-MANLAN)
ESNet (Montrel-MANLAN)
Qatar (Montrel-MANLAN)
UBUNTUNET (Montrel-MANLAN)
NYSERNet (Montrel-MANLAN)
SINET (Montrel-MANLAN)
NORDUnet (Montrel-MANLAN)

L2 Circuits:

  10050CS01-CIENA_OTWA-Amsterdam_UVA-MTRL2-MTRL2  
   90120CS00-SURFNET-NYCN1-AMST1
    90120CS01-SURFNET-NYCN1-AMST1
    90222CS00-Internet2-NYCN1-AMST1
    10903CS01-KIAE-CHCG1-AMST1
    10903CS02-KIAE-MTRL2-AMST1
    10903CS03-KIAE-NYCN1-AMST1
    93330CS10-SURFNET-NYCN1-AMST1
    10359CS01-PerfSonar-MTRL2-AMST1
    91074CS00-NKN-NYCN1-AMST1
    91075CS01-NYCN1-AMST1-NOAA_ISRO_NKN
    opennsa-SCDTN-icair-1135-1793
    opennsa-icair-ANA1-1795-1156
    91250CS00-KACST-NYCN1-AMST1
    91270CS00-OMREN-NYCN1-AMST1
    opennsa-AMST1-CHCG1-1730-1730
    opennsa-AMST1-CHCG1-1769-1769
    10111CS02-KISTI-TORO1-MTRL2-KISTI_CERN
    opennsa-perfS-ANA1-1785-2000
    opennsa-icair-ANA1-1788-2007
    vrf_LHCONE NORDUNet
    92020CS00-NORDUNET-NYCN1-AMST1
    10362CS01-GLIF-CHCG1-MTRL2-DTN_Starlight_Netherlight
    10228CS03-SFU-VNCV1-MTRL2
    92137CS00-CSTNET-NYCN1-AMST1
    92801CS00-SINET-NYCN1-AMST1
    92802CS00-SINET-NYCN1-AMST1
    92803CS00-SINET-NYCN1-AMST1
    92804CS00-SINET-NYCN1-AMST1
    92805CS00-SINET-NYCN1-AMST1
    93011CS01-GEANT-CHCG1-AMST1
    opennsa-AMST1-NYCN1-3501-3501
    opennsa-AMST1-NYCN1-3502-3502
    10367CS01-Internet2-NYCN1-AMST1-ITHAKA-KB