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Ticket Details

Subject: Optical network Montreal fibre issue
Category: Outage
TicketID: 20230219-001
Start Time: 2023-02-18 18:49:12 EST (2023-02-18 23:49:12 UTC)
End Time: 2023-02-19 19:09:40 EST (2023-02-20 00:09:40 UTC)


=== Updated by: Richard Klinger on 2023-05-01 10:16:21 EDT (2023-05-01 14:16:21 UTC) ===

Closed ticket

=== Updated by: Jun Jian on 2023-02-19 19:25:05 EST (2023-02-20 00:25:05 UTC) ===

The fibre has been restored at 19:09:40 EST. All the affected network services are restored and back in service.



=== Updated by: Jun Jian on 2023-02-19 16:04:20 EST (2023-02-19 21:04:20 UTC) ===

The OTDR testing has been done and the position of the fiber cut has been located. A fiber repair team will be dispatch to the cut site to repair the fiber. No ETR is given currently. 

=== Updated by: Jun Jian on 2023-02-19 10:48:07 EST (2023-02-19 15:48:07 UTC) ===

The fiber provider has dispatch a technician to do OTDR testing from the Montreal site. updates will be sent out as soon as info becomes available.



=== Created by: Jun Jian on 2023-02-19 07:07:11 EST (2023-02-19 12:07:11 UTC) ===

A fibre cut is suspected to one segment of our fibre in Montreal . Fibre vendor has been engaged to troubleshoot and pinpoint the issue.  Updates will be sent out as soon as the info becomes available.

The following services are being affected:

Wavelength Service:

100G Montreal-NYC

BGP Peering:
Internet2 (Montrel-MANLAN)
ESNet (Montrel-MANLAN)
Qatar (Montrel-MANLAN)
NORDUnet (Montrel-MANLAN)

L2 Circuits: