Ticket Details

Subject: Halifax to St. John's is down
Category: Outage
TicketID: 20230331-001
Start Time: 2023-03-31 03:52:07 EDT (2023-03-31 07:52:07 UTC)
End Time: 2023-03-31 18:37:23 EDT (2023-03-31 22:37:23 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-05-01 10:29:57 EDT (2023-05-01 14:29:57 UTC) ===

Closed Ticket

=== Updated by: Joshua Muysson on 2023-03-31 16:15:18 EDT (2023-03-31 20:15:18 UTC) ===

The provider has been contacted for a status update. The damage was extensive and is actively being worked on by techs on site. ETR has been provided as within the hour.

=== Created by: Joshua Muysson on 2023-03-31 08:38:04 EDT (2023-03-31 12:38:04 UTC) ===

At the listed time an outage between Halifax and St. John's began. The provider has been contacted and they have identified a fibre break located in Newfoundland. They have provided an ETR of within a few hours from the time of contact.

All impacted traffic has been rerouted in the meantime.