Ticket Details

Subject: Montreal - New York (MOXY - MANLAN) Outage
Category: Outage
TicketID: 20230406-001
Start Time: 2023-04-06 11:13:02 EDT (2023-04-06 15:13:02 UTC)
End Time: 2023-04-07 01:56:49 EDT (2023-04-07 05:56:49 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-05-01 10:15:56 EDT (2023-05-01 14:15:56 UTC) ===

Closed ticket

=== Updated by: Richard Klinger on 2023-04-07 05:37:06 EDT (2023-04-07 09:37:06 UTC) ===

Affected services were successfully and circuit has been running error free. Site confirmed repair work has been concluded and personnelle are now hands off.

=== Updated by: Richard Klinger on 2023-04-06 18:51:14 EDT (2023-04-06 22:51:14 UTC) ===

The onsite crew was able to expose / access the manhole and have provided an estimated time to repair of 3 hours.

=== Updated by: Richard Klinger on 2023-04-06 18:16:11 EDT (2023-04-06 22:16:11 UTC) ===

Fiber break has been identified however the fault lies in a manhole that has been paved over. Field Personnel are on site working to expose the manhole.  Efforts to expose the manhole are ongoing and fiber provider is exploring an option to migrate services to alternate fiber.

No known time to repair but fiber crew has been working on site for at least 3 hours attempting to access breakage point.

=== Created by: Richard Klinger on 2023-04-06 12:00:06 EDT (2023-04-06 16:00:06 UTC) ===

Our Montreal - New York (MOXY - MANLAN) circuit has been down since time noted above. We've had regional ice storms and there's currently a fiber outage between BridgeWater NJ and Stamford CT.  Fiber provider is being contacted.  No known repair time available at this time.

The following BGP peering to Montreal are currently down:
        Internet2 (New York) AS11537
        ESNET (New York) AS293
        NORDUnet (New York) AS2603
        Geant (New York) AS209657
        UBUNTUNET AS36944
        SINET (New York) AS2907
        NYSERNet (New York) AS3754
        Qatar (Qatar Foundation) (AS29384)
        LHCONE GEANT
        LHCONE Internet2

The following services are currently down:
        10903CS03-KIAE-NYCN1-AMST1
        10359CS02-PerfSonar-MTRL2-NYCN1
        10367CS01-Internet2-NYCN1-AMST1-ITHAKA-KB
        91074CS00-NKN-NYCN1-AMST1
        91075CS01-NYCN1-AMST1-NOAA_ISRO_NKN
        91250CS00-KACST-NYCN1-AMST1
        91270CS00-OMREN-NYCN1-AMST1
        92020CS00-NORDUNET-NYCN1-AMST1
        92137CS00-CSTNET-NYCN1-AMST1
        92801CS00-SINET-NYCN1-AMST1
        93222CS00-Geant-NYCN1-AMST1
        90120CS00-SURFNET-NYCN1-AMST1
        90120CS01-SURFNET-NYCN1-AMST1
        90222CS00-Internet2-NYCN1-AMST1
        93330CS10-SURFNET-NYCN1-AMST1
        opennsa-AMST1-NYCN1-3501-3502