Ticket Details

Subject: CANARIE CDS experienced a service disruption affecting all CDS users
Category: Outage
TicketID: 20230707-001
Start Time: 2023-07-06 18:00:00 EDT (2023-07-06 22:00:00 UTC)
End Time: 2023-07-07 13:25:00 EDT (2023-07-07 17:25:00 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-08-23 10:14:02 EDT (2023-08-23 14:14:02 UTC) ===

Ticket Closed

=== Created by: Jun Jian on 2023-07-07 16:05:26 EDT (2023-07-07 20:05:26 UTC) ===

The service disruption occurred due to the misconfiguration of routing policies. The network team has been configuring new backbone routers for the past week, some routing polices were mistakenly implemented, resulting in a routing loop that caused disruptions to the CDS service. The earliest report of a routing anomaly was yesterday July 6 around 18:00 ET, majority of the reports were coming in around noon EDT today. We have rectified the configuration issue, and all services have been restored.

 

We are sorry for the inconvenience. Please report to noc@canarie.ca if you are still experiencing routing issues.