Ticket Details

Subject: Winnipeg hardware issue
Category: Outage
TicketID: 20230709-001
Start Time: 2023-07-09 19:22:42 EDT (2023-07-09 23:22:42 UTC)
End Time: 2023-07-09 19:22:42 EDT (2023-07-09 23:22:42 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-08-24 10:04:03 EDT (2023-08-24 14:04:03 UTC) ===

Ticket Closed

=== Updated by: Richard Klinger on 2023-07-10 15:03:48 EDT (2023-07-10 19:03:48 UTC) ===

Issue with the interface has been resolved by local access.

Services should be restored now.

=== Updated by: Richard Klinger on 2023-07-10 13:40:28 EDT (2023-07-10 17:40:28 UTC) ===

Site access has been arranged and work on the hardware will begin within the next hour.

=== Updated by: Richard Klinger on 2023-07-10 06:55:54 EDT (2023-07-10 10:55:54 UTC) ===

Outage is ongoing due to site access issue.  We are working with site to obtain access as soon as possible but no time is yet known.

=== Created by: Richard Klinger on 2023-07-09 20:04:51 EDT (2023-07-10 00:04:51 UTC) ===

Services between the two Winnipeg sites have been flapping.  Reboot of equipment stabilized the circuit however the one of the ports have remained down.  The following services remain down and we are investigating:

10005CS00-WestGrid-VNCV1-EDMN1-CLGR2-SASK1-WNPG1
10100CS01-StatCan_RDC
10108CS08-ECONET-WNPG1-MTRL2 (Rogers Managed Service CANARI006, IEP-134)
10365CS01-ORION-WNPG1-TORO1 (Northern Backup via WNPG1)
10130CS01-HealthCanada-WNPG1-WNPG1