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Ticket Details

Subject: Optical network outage between Six Roads and Bathurst, NB
Category: Outage
TicketID: 20230721-001
Start Time: 2023-07-21 08:21:30 EDT (2023-07-21 12:21:30 UTC)
End Time: 2023-07-21 14:36:00 EDT (2023-07-21 18:36:00 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2023-07-25 10:14:49 EDT (2023-07-25 14:14:49 UTC) ===


=== Updated by: Jun Jian on 2023-07-21 15:33:18 EDT (2023-07-21 19:33:18 UTC) ===

The fiber link was restored and the optical network between Six Roads and Bathurst has been up since 14:36 EDT.


=== Updated by: Jun Jian on 2023-07-21 10:59:25 EDT (2023-07-21 14:59:25 UTC) ===

Update from the provider: Tech have found over 100m of burnt fiber line. Circuits between 6 road and Bathurst might be affected. Crew will need to replace 3 spans of fiber. Crew is on their way and ETA is this afternoon local time. 


=== Created by: Jun Jian on 2023-07-21 09:00:51 EDT (2023-07-21 13:00:51 UTC) ===

An outage has been observed on the optical network between Six Roads, NB and Bathurst, NB. Fiber cut is suspected and the provider has been contacted.