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Ticket Details

Subject: Urgent: Card restart on RLS node at Golden, BC
Category: Scheduled Maintenance
TicketID: 20230721-004
Start Time: 2023-07-23 06:00:00 EDT (2023-07-23 10:00:00 UTC)
End Time: 2023-07-23 07:00:00 EDT (2023-07-23 11:00:00 UTC)


=== Updated by: Jun Jian on 2023-07-25 10:14:21 EDT (2023-07-25 14:14:21 UTC) ===

the card(slot 3) was rebooted warm/cold, but alarm persists. A support case has been opened with the Ciena Support.

=== Created by: Jun Jian on 2023-07-21 17:06:41 EDT (2023-07-21 21:06:41 UTC) ===

One of the SRA cards of RLS node at Golden is experiencing an issue and needs to be restarted. The restart will be service affecting and up to 30 minutes outage will be expected.


Affected network services: