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Ticket Details

Subject:
Golden-Glacier ROADM network
Category:
Outage
TicketID:
20230802-001
Start Time:
2023-08-02 16:16:00 EDT (2023-08-02 20:16:00 UTC)
End Time:
2023-08-08 19:06:28 EDT (2023-08-08 23:06:28 UTC)

Ticket History

Updated by: Richard Klinger on 2023-08-23 10:12:29 EDT (2023-08-23 14:12:29 UTC)

Ticket Closed

Updated by: Richard Klinger on 2023-08-08 21:13:49 EDT (2023-08-09 01:13:49 UTC)

Work with vendor in Golden has concluded.  Service has been restored and we are now hands off.

 

Updated by: Jun Jian on 2023-08-04 13:03:45 EDT (2023-08-04 17:03:45 UTC)

Due to schedule issue, The fiber clean and/or card replacement will be schedule to Tuesday, August 8, 12:30pm local time.

Updated by: Jun Jian on 2023-08-03 16:25:44 EDT (2023-08-03 20:25:44 UTC)

Further trouble-shooting processes have been done by the vendor support engineer. It is determined that fiber cleaning and/or card replacement are needed. An Equipment Request case and an Engineer Dispatch request have been arranged by the Vendor. The maintenance window is scheduled on Monday, August 7 at 10:00am local time.   

Created by: Jun Jian on 2023-08-02 17:54:27 EDT (2023-08-02 21:54:27 UTC)

There is an on-going outage for the ROADM network between  Golden and Glacier due to a faulty card replacement.  The Vendor support is working on the case now. No ETR is available currently.

 

The following wavelength are being affected:

KMLP2-CLGR2-01(BCNET 200G)

VNCV1-CLGR2-02(CANARIE 200G)