Ticket Details

Subject: Content Delivery Service Disruption
Category: Outage
TicketID: 20230822-001
Start Time: 2023-08-22 06:45:00 EDT (2023-08-22 10:45:00 UTC)
End Time: 2023-08-22 08:30:00 EDT (2023-08-22 12:30:00 UTC)


TICKET HISTORY:

=== Updated by: Tao Zhang on 2023-09-01 08:18:48 EDT (2023-09-01 12:18:48 UTC) ===


=== Created by: Richard Klinger on 2023-08-22 08:59:42 EDT (2023-08-22 12:59:42 UTC) ===

During work to migrate peering sessions we had reports of unexpected disruption to the Content Delivery Services and it was confirmed that traffic was not passing our validation checks.

A policy error was discovered and corrected which resulted in validation passing and we believe all services are operating correctly.

If experiencing ongoing service outage please reach out to noc@canarie.ca