Ticket Details

Subject: Optical Network between Winnipeg and Portage la Prairie MB
Category: Outage
TicketID: 20230907-001
Start Time: 2023-09-08 11:40:56 EDT (2023-09-08 15:40:56 UTC)
End Time: 2023-09-08 15:14:32 EDT (2023-09-08 19:14:32 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2023-09-08 20:12:35 EDT (2023-09-09 00:12:35 UTC) ===

Fiber break was repaired and services reverted to primary path.  Closing ticket.

=== Updated by: Tao Zhang on 2023-09-08 14:24:57 EDT (2023-09-08 18:24:57 UTC) ===

Update from vendor 14 - 8-Sep-2023 8:30am MDT:

Fiber crew is facing challenges as the site is near railway track and the work gets affected due to passing trains. Soil is also muddy and caves in while digging. They now estimate splicing to begin in about 5 hours

=== Created by: Jun Jian on 2023-09-07 12:03:11 EDT (2023-09-07 16:03:11 UTC) ===

The optical network between Winnipeg and Portage la Prairie, MB is experiencing an outage. The reason is unknown, a fiber cut is suspected. The carrier provider has been contacted to investigate.

All the network traffic is being rerouted automatically, network service interruption is not expected.