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Ticket Details

Subject: Vancouver GCSN/SSC link down
Category: Outage
TicketID: 20231127-001
Start Time: 2023-11-27 09:00:00 EST (2023-11-27 14:00:00 UTC)
End Time: 2023-11-27 14:00:00 EST (2023-11-27 19:00:00 UTC)


TICKET HISTORY:

=== Updated by: Tao Zhang on 2023-11-27 15:01:11 EST (2023-11-27 20:01:11 UTC) ===

The links went up after reseating the Mellanox adapters. Services restored. Closing ticket.


=== Created by: Tao Zhang on 2023-11-27 11:24:04 EST (2023-11-27 16:24:04 UTC) ===

The 10G Mellanox adpaters didn't come back after the router reboot, which caused the GCSN 10G links down on the Vancouver router. Router vendor has been engaged for the troubleshooting.

More updates to come.