Ticket Details

Subject: Toronto-New York MANLAN 100G
Category: Outage
TicketID: 20240414-001
Start Time: 2024-04-13 15:03:07 EDT (2024-04-13 19:03:07 UTC)
End Time: 2024-04-15 20:26:00 EDT (2024-04-16 00:26:00 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2024-05-10 11:41:46 EDT (2024-05-10 15:41:46 UTC) ===


=== Updated by: Andrew Lytvynov on 2024-05-10 11:41:09 EDT (2024-05-10 15:41:09 UTC) ===

closing ticket

=== Updated by: Andrew Lytvynov on 2024-04-15 13:15:02 EDT (2024-04-15 17:15:02 UTC) ===

The circuit provider's OSP team is currently working in Hamilton, Canada, to resolve circuits that are still down due to a fiber issue on the Canadian side. Despite efforts, connectivity remains disrupted because of a fiber cut on the US side. The circuit provider's US team is addressing the outage, and further updates will follow.

=== Updated by: Jun Jian on 2024-04-13 22:39:55 EDT (2024-04-14 02:39:55 UTC) ===

The provider has located the fibre cut  in Hamilton, ON. The provider Outside Plant group will send a crew to look at it. No ETA for now.

=== Created by: Jun Jian on 2024-04-13 22:37:32 EDT (2024-04-14 02:37:32 UTC) ===

The 100G circuit between Toronto-New York is currently down and the service provider is seeing a fibre facility down between Toronto and Buffalo. The provider has sent techs out in Toronto to investigate the fiber.  more updates to come.
 

 

The following network services are affected:

BGP peering: 
EXTPeer Internet2 [MANLAN] [AS11537]
EXTPeer NORDUnet [MANLAN] [AS2603]
EXTPeer ANKABUT [MANLAN] [AS47862] (UAE NREN)
EXTPeer GEANT [MANLAN] [AS20965]
EXTPeer UBUNTUNET [MANLAN] [AS36944]
EXTPeer NYSERNet [MANLAN] [AS3754]
EXTPeer SINET [MANLAN] [AS2907]
EXTPeer ESnet [MANLAN] [AS293]
EXTPeer RedCLARA [MANLAN-Awave-Miami] [AS27750]
EXTPeer AMPATH [MANLAN-AWave-Miami] [AS20080]
EXTPeer CaribNET [MANLAN] [AS54308] (CKLN, IPv4)
EXTPeer CaribNET [MANLAN] [AS54308] (CLKN, IPv6)
EXTPeer TENET [MANLAN] [AS2018]
EXTPeer LHCONE [MANLAN] [AS20965] (GEANT)
EXTPeer GEANT [MANLAN] [AS20965]

Layer2 service:
10228CS04-SFU-VNCV1-TORO1 (LHCOPN via MANLAN)