Ticket Details

Subject: Canarie Optical network between Lake Louise and Exshaw
Category: Outage
TicketID: 20240722-001
Start Time: 2024-07-22 10:21:11 EDT (2024-07-22 14:21:11 UTC)
End Time: 2024-07-22 10:42:15 EDT (2024-07-22 14:42:15 UTC)


TICKET HISTORY:

=== Updated by: Tao Zhang on 2024-07-22 12:30:52 EDT (2024-07-22 16:30:52 UTC) ===


=== Updated by: Jun Jian on 2024-07-22 11:01:56 EDT (2024-07-22 15:01:56 UTC) ===

A faulty card on Exshaw RLS node was the cause of the outage. A cold restart was performed on the faulty card which put the faulty card into normal operational mode. The outage was also cleared at the same time. The optical network between Lake Louise and Exshaw, AB. is restored, all the affected network services are back in service.

 

=== Updated by: Jun Jian on 2024-07-22 10:36:29 EDT (2024-07-22 14:36:29 UTC) ===

Canarie optical network between Lake Louise and Exshaw, AB is experiencing an outage. CANARIE NOC team is working on it. Update will be sent out as soon as info becomes available.

Layer3 IP Network traffic between has been rerouted automatically.

 

The following network services are affected:

400G Calgary-Vancouver

KMLP2-CLGR2-01 (BCNET 200G)

 

 

=== Created by: Jun Jian on 2024-07-22 10:35:58 EDT (2024-07-22 14:35:58 UTC) ===

Canarie optical network between Lake Louise and Exshaw, AB is experiencing an outage. CANARIE NOC team is working on it. Update will be sent out as soon as info becomes available.

Layer3 IP Network traffic between has been rerouted automatically.

 

The following network services are affected:

400G Calgary-Vancouver

KMLP2-CLGR2-01 (BCNET 200G)