Ticket Details

Subject: Charlottetown Router Upgrade
Category: Scheduled Maintenance
TicketID: 20240802-002
Start Time: 2024-08-19 19:00:00 EDT (2024-08-19 23:00:00 UTC)
End Time: 2024-08-19 20:00:00 EDT (2024-08-20 00:00:00 UTC)


TICKET HISTORY:

=== Updated by: Joshua Muysson on 2024-08-19 19:30:03 EDT (2024-08-19 23:30:03 UTC) ===

Upgrade has been completed and services have been restored.

If you see any ongoing impacts, please respond to this email when you can.

=== Updated by: Joshua Muysson on 2024-08-19 18:59:30 EDT (2024-08-19 22:59:30 UTC) ===

We are beginning the upgrade procedure. Impacts will occur momentarily.

=== Updated by: Joshua Muysson on 2024-08-02 14:02:16 EDT (2024-08-02 18:02:16 UTC) ===

Updated the start and end times to correctly account for time zones.

=== Created by: Joshua Muysson on 2024-08-01 20:16:45 EDT (2024-08-02 00:16:45 UTC) ===

We will be performing a network router firmware upgrade in Charlottetown at the time listed above.

During this maintenance window we will be performing the upgrade procedure that takes at least 30 minutes to complete and requires a full restart of the equipment.
When the restart is performed, all services will go down for an expected downtime of 5-15 minutes.

During the maintenance, the following services will be impacted.

BGP peerings
- ECN PEI IPv4/6 R&E/CDS

Layer 2 Circuits:
- L2VPN-ECN-10369-01 (vlan 252)
- L2VPN-NRC-10030-41-265 (vlan 265)
- L2VPN-NRC-10030-42-1380 (vlan 1380)
- L2VPN-NRC-10030-43-1680 (vlan 1680)
- L2VPN-NRC-10030-44-2265 (vlan 2265)