Ticket Details

Subject: Surrey Router Upgrade
Category: Scheduled Maintenance
TicketID: 20240802-005
Start Time: 2024-08-09 10:00:00 EDT (2024-08-09 14:00:00 UTC)
End Time: 2024-08-09 13:00:00 EDT (2024-08-09 17:00:00 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2024-08-14 11:40:58 EDT (2024-08-14 15:40:58 UTC) ===


=== Updated by: Joshua Muysson on 2024-08-09 13:06:29 EDT (2024-08-09 17:06:29 UTC) ===

Maintenance has completed and services have been restored. Thank you very much BCNet for your generous support in resolving an unexpected issue.

 

=== Updated by: Joshua Muysson on 2024-08-09 11:48:36 EDT (2024-08-09 15:48:36 UTC) ===

An unexpected impact occurred and we have to extend the maintenance window.

Adding 2 extra hours. Thank you for your patience.

=== Updated by: Joshua Muysson on 2024-08-09 10:02:40 EDT (2024-08-09 14:02:40 UTC) ===

We are starting the upgrade procedure. Impacts will begin momentarily.

=== Created by: Joshua Muysson on 2024-08-01 20:23:21 EDT (2024-08-02 00:23:21 UTC) ===

We will be performing a network router firmware upgrade in Surrey at the time listed above.

During this maintenance window we will be performing the upgrade procedure that takes at least 30 minutes to complete and requires a full restart of the equipment.
When the restart is performed, all services will go down for an expected downtime of 5-15 minutes.

During the maintenance, the following services will be impacted.

BGP peerings
- BCNet IPv4/6 R&E/CDS

Layer 2 Circuits:
- L2VPN-BCNET-10252-02 (vlan 810)
- L2VPN-BCNET-10252-03 (vlan 811)
- L2VPN-BCNET-10252-04 (vlan 812)
- L2VPN-BCNET-10252-05 (vlan 461)
- L2VPN-BCNET-10252-06 (vlan 3811)
- L2VPN-BCNET-10252-07 (vlan 3821)
- L2VPN-BCNET-10252-08 (vlan 454)
- L2VPN-BCNET-10252-09 (vlan 3905)
- L2VPN-BCNET-10252-10 (vlan 3925)