Ticket Details

Subject: Charlottetown to St. John's Instability
Category: Outage
TicketID: 20240925-001
Start Time: 2024-09-25 16:50:27 EDT (2024-09-25 20:50:27 UTC)
End Time: 2024-09-27 01:18:38 EDT (2024-09-27 05:18:38 UTC)


TICKET HISTORY:

=== Updated by: Richard Klinger on 2024-11-01 12:20:29 EDT (2024-11-01 16:20:29 UTC) ===

Closing ticket

=== Updated by: Joshua Muysson on 2024-09-26 14:48:30 EDT (2024-09-26 18:48:30 UTC) ===

Impacts are still occurring. Provider has reported that the RFO is equipment related and has been in contact with their support team to arrange for emergency maintenance to address the faulty equipment.

No ETR at this time, with more impacts expected to occur.

=== Updated by: Joshua Muysson on 2024-09-25 20:54:06 EDT (2024-09-26 00:54:06 UTC) ===

Services have stabilized. The provider is continuing to investigate the matter to prevent the issue from re-occurring.

Impacts may occur while testing is ongoing.

=== Created by: Joshua Muysson on 2024-09-25 17:49:24 EDT (2024-09-25 21:49:24 UTC) ===

We are experiencing traffic loss between Charlottetown and St. John's.

We have contacted the provider and they have reported awareness of the issue, and have operators dispatched to investigate.

No ETR at this time.

Services during this time may experience minor impacts.