Ticket Details

Subject: Circuit instability between University of Victoria and NRC Herzberg
Category: Outage
TicketID: 20241108-001
Start Time: 2024-11-08 03:35:00 EST (2024-11-08 08:35:00 UTC)
End Time: 2024-11-09 01:35:00 EST (2024-11-09 06:35:00 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2024-11-12 09:29:18 EST (2024-11-12 14:29:18 UTC) ===

Circuit provider completed maintenance and circuit is stable since 2024-11-09 01:35 am EST. Ticket closed.

=== Updated by: Andrew Lytvynov on 2024-11-08 13:44:08 EST (2024-11-08 18:44:08 UTC) ===

The circuit provider conducted emergency maintenance which was the root cause of circuit instability. The work was not fully successful, and some clients remain affected. To address this, additional maintenance has been scheduled for today, starting at 9:00 PM and continuing potentially until November 9 morning.

=== Created by: Andrew Lytvynov on 2024-11-08 11:27:24 EST (2024-11-08 16:27:24 UTC) ===

Since today’s morning (Nov 8, 3:35 am EST) we observing instability of the circuit linking CANARIE’s equipment in University of Victora and NRC Herzberg (5071 West Saanich Rd, Victoria, BC). The root cause of these events currently unknown. No ETR at this time.