Ticket Details

Subject: 10G circuits Halifax - St. John's and Charlottetown-St. John's outage
Category: Outage
TicketID: 20241121-002
Start Time: 2024-11-21 04:47:42 EST (2024-11-21 09:47:42 UTC)
End Time: 2024-11-21 20:08:53 EST (2024-11-22 01:08:53 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2024-11-22 08:24:18 EST (2024-11-22 13:24:18 UTC) ===

the provider informed the fiber break was fixed around 22:00 EST, Nov. 21. The circuits has been running stable since then. 

The ticket is closed.

 

=== Updated by: Jun Jian on 2024-11-21 21:12:20 EST (2024-11-22 02:12:20 UTC) ===

The 10G circuits to St. John's are restored at 20:08:53. Confirmation from the provider is pending. Updates will be sent out as soon as info becomes available. 

=== Updated by: Jun Jian on 2024-11-21 16:13:47 EST (2024-11-21 21:13:47 UTC) ===

The provider's repair crew has arrived at the site and is actively waiting for accessing the site. No estimated time of restoration can be provided currently. Update will be sent out as soon as info becomes available. 

=== Updated by: Jun Jian on 2024-11-21 08:06:12 EST (2024-11-21 13:06:12 UTC) ===

The provider informed that a fiber break in the St. John's area affecting all services. ETR is currently not available at this time, all parties have been engaged and are actively trying to have the fiber repaired as soon as possible.

=== Created by: Jun Jian on 2024-11-21 06:17:50 EST (2024-11-21 11:17:50 UTC) ===

the 10G circuits Halifax - St. John's and Charlottetown-St. John's went down at the time noted above. The reason is unknown and the provider has been contacted. network traffic to St. John's ACORN-NL is re-routed automatically to the 10G back up path from St. John's to Halifax.