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Ticket Details
Subject: Toronto - New York reduced capacity
Category:
Outage
TicketID: 20241203-001
Start Time:
2024-12-03 15:10:00 EST
(2024-12-03 20:10:00 UTC)
End Time:
2024-12-04 01:30:00 EST
(2024-12-04 06:30:00 UTC)
TICKET HISTORY:
===
Updated by:
Andrew Lytvynov
on
2024-12-05 09:57:17 EST
(2024-12-05 14:57:17 UTC)
===
The short-term link capacity reduction was caused by an issue during a third-party provider's change management process, which has since been resolved.
===
Updated by:
Andrew Lytvynov
on
2024-12-04 09:09:49 EST
(2024-12-04 14:09:49 UTC)
===
Circuit capacity has been restored. The circuit provider has not yet provided a reason for the incident.
===
Updated by:
Andrew Lytvynov
on
2024-12-03 17:00:35 EST
(2024-12-03 22:00:35 UTC)
===
Service provider has been notified and currently investigating. No ETR at this moment.
===
Created by:
Andrew Lytvynov
on
2024-12-03 16:24:14 EST
(2024-12-03 21:24:14 UTC)
===
Currently, we are experiencing a reduction in capacity on the link between Toronto and New York. More details will be provided in subsequent updates. No ETR is available at this moment.
