Ticket Details

Subject: Fiber cut between Springhill and Truro, NS
Category: Outage
TicketID: 20241227-001
Start Time: 2024-12-27 01:41:55 EST (2024-12-27 06:41:55 UTC)
End Time: 2024-12-27 17:06:00 EST (2024-12-27 22:06:00 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2024-12-30 09:19:24 EST (2024-12-30 14:19:24 UTC) ===


=== Updated by: Jun Jian on 2024-12-27 19:38:15 EST (2024-12-28 00:38:15 UTC) ===

The fiber is restored and the optical system is working since 17:06EST.  

=== Updated by: Jun Jian on 2024-12-27 15:09:44 EST (2024-12-27 20:09:44 UTC) ===

Fibre replacement underway, due to the nature of the repair, ETR is 7PM Atlantic.

=== Updated by: Jun Jian on 2024-12-27 12:03:38 EST (2024-12-27 17:03:38 UTC) ===

The splicers have arrived on-site and are assessing the damage. ETA is not available yet. Updates will be sent out as son as info becomes available.

=== Updated by: Jun Jian on 2024-12-27 08:57:11 EST (2024-12-27 13:57:11 UTC) ===

The provider has been aware of the fiber cut. A repair team has been dispatched and ETA is 3 hours.

=== Created by: Jun Jian on 2024-12-27 07:00:03 EST (2024-12-27 12:00:03 UTC) ===

Our optical network between Springhill and Truro is experiencing an outage. Fiber cut is suspected and the provider has been contacted. The 100G circuit Fredericton-Halifax and Moncton-Halifax are being affected, network traffic is automatically re-routed via diverse path. Update will be sent out as soon as info becomes available.