Ticket Details

Subject: Winnipeg - Toronto Outage
Category: Outage
TicketID: 20241229-001
Start Time: 2024-12-29 10:25:00 EST (2024-12-29 15:25:00 UTC)
End Time: 2024-12-30 05:22:29 EST (2024-12-30 10:22:29 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2024-12-31 20:26:30 EST (2025-01-01 01:26:30 UTC) ===

Ticket closed

=== Updated by: Jun Jian on 2024-12-30 09:18:29 EST (2024-12-30 14:18:29 UTC) ===

The fiber was restored at 05:22:29 EST. All the affected network services are back in service. 

=== Updated by: Andrew Lytvynov on 2024-12-29 18:12:53 EST (2024-12-29 23:12:53 UTC) ===

ETR was changed due to unforeseen circumstances. Fibre repair team will arrive at the site around 8pm EST.

=== Updated by: Andrew Lytvynov on 2024-12-29 13:08:30 EST (2024-12-29 18:08:30 UTC) ===

Second circuit provider has been notified and ticket references had been updated.

=== Updated by: Andrew Lytvynov on 2024-12-29 12:18:05 EST (2024-12-29 17:18:05 UTC) ===

Circuit provide had been notified. ETR 4:00pm Dec 29.

=== Created by: Andrew Lytvynov on 2024-12-29 11:45:46 EST (2024-12-29 16:45:46 UTC) ===

We are experiencing multiple loss of fiber between Winnipeg and Toronto. Traffic is rerouted using backup paths. No ETR at this moment.