Ticket Details

Subject: Athabasca University - Geophysical Observatory (AUG02) outage
Category: Outage
TicketID: 20250106-001
Start Time: 2024-12-30 11:06:00 EST (2024-12-30 16:06:00 UTC)
End Time: 2025-01-08 13:50:00 EST (2025-01-08 18:50:00 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2025-01-08 17:34:41 EST (2025-01-08 22:34:41 UTC) ===

Failed power equipment was replaced at the remote site. Circuit is up and stable.

=== Updated by: Andrew Lytvynov on 2025-01-07 20:36:38 EST (2025-01-08 01:36:38 UTC) ===

A technical representative is scheduled for dispatch tomorrow, January 8th, between 10:00 AM and 12:00 PM.

=== Updated by: Andrew Lytvynov on 2025-01-07 13:27:54 EST (2025-01-07 18:27:54 UTC) ===

The ticket with the circuit provider had been escalated.

=== Created by: Andrew Lytvynov on 2025-01-06 11:34:45 EST (2025-01-06 16:34:45 UTC) ===

We experiencing outage between Athabasca University and Athabasca University Geophysical Observatory (AUG02). Circuit provider has been notified and investigating.