Ticket Details

Subject: Sudbury - Ottawa Circuit down
Category: Outage
TicketID: 20250330-001
Start Time: 2025-03-30 10:43:00 EDT (2025-03-30 14:43:00 UTC)
End Time: 2025-04-03 21:31:00 EDT (2025-04-04 01:31:00 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2025-04-04 12:08:57 EDT (2025-04-04 16:08:57 UTC) ===

Ticket number updated for achieving purposes.

=== Updated by: Andrew Lytvynov on 2025-04-04 12:02:09 EDT (2025-04-04 16:02:09 UTC) ===

Circuit has beed repaired. Ticket closed.

=== Updated by: Andrew Lytvynov on 2025-03-31 09:28:18 EDT (2025-03-31 13:28:18 UTC) ===

The circuit provider has reported that the repair will require an extended period of time. Due to icy road conditions, there are additional delays, as hydro poles must be repaired before the actual fiber repair can begin.

=== Updated by: Andrew Lytvynov on 2025-03-30 13:42:10 EDT (2025-03-30 17:42:10 UTC) ===

Circuit provider reported a fibre cut. No ETR at this moment.

=== Created by: Andrew Lytvynov on 2025-03-30 13:15:34 EDT (2025-03-30 17:15:34 UTC) ===

We are currently observing an outage between Sudbury and Ottawa, which is affecting redundancy for the Winnipeg–Ottawa and Toronto–Ottawa paths. The circuit provider has been notified and is investigating.