Contextual help, where available, is identified by the following marker:
For CANARIE Network Services Portal technical support, please contact CANARIE at noc@canarie.ca.
Warning!
We have detected your browser could not download one or more fonts for this site.This will result in a degraded user experience. Please check your browser settings and enable 'Font download'.
Ticket Details
Subject: Victoria NRC HIA and NRC Herzberg outage
Category:
Outage
TicketID: 20250422-002
Start Time:
2025-04-22 04:55:16 EDT
(2025-04-22 08:55:16 UTC)
End Time:
()
TICKET HISTORY:
===
Updated by:
Richard Klinger
on
2025-04-22 10:52:13 EDT
(2025-04-22 14:52:13 UTC)
===
The receive power on the Canarie side of this circuit has swung from -22.52 dBm to -16.74 dBm and is now reading as up.
Behaviour suggests failing optic on remote end could be root cause however still investigating.
===
Created by:
Richard Klinger
on
2025-04-22 10:19:27 EDT
(2025-04-22 14:19:27 UTC)
===
The connection to NRC HIA(Victoria) is currently experiencing an outage. Root cause of outage is unknown being investigated.