Ticket Details

Subject: Victoria NRC HIA and NRC Herzberg outage
Category: Outage
TicketID: 20250422-002
Start Time: 2025-04-22 04:55:16 EDT (2025-04-22 08:55:16 UTC)
End Time: 2025-04-29 08:00:00 EDT (2025-04-29 12:00:00 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2025-06-10 08:50:47 EDT (2025-06-10 12:50:47 UTC) ===

The circuit restored by itself. 

=== Updated by: Richard Klinger on 2025-04-22 10:52:13 EDT (2025-04-22 14:52:13 UTC) ===

The receive power on the Canarie side of this circuit has swung from  -22.52 dBm to -16.74 dBm and is now reading as up.

Behaviour suggests failing optic on remote end could be root cause however still investigating.

=== Created by: Richard Klinger on 2025-04-22 10:19:27 EDT (2025-04-22 14:19:27 UTC) ===

The connection to NRC HIA(Victoria) is currently experiencing an outage. 
Root cause of outage is unknown being investigated.