Ticket Details

Subject: Optical network between Truro and Springhill NS
Category: Outage
TicketID: 20250716-002
Start Time: 2025-07-16 16:35:25 EDT (2025-07-16 20:35:25 UTC)
End Time: 2025-07-17 02:37:00 EDT (2025-07-17 06:37:00 UTC)


TICKET HISTORY:

=== Updated by: Andrew Lytvynov on 2025-07-17 10:12:44 EDT (2025-07-17 14:12:44 UTC) ===

The incident has been resolved, connectivity restored.

=== Updated by: Jun Jian on 2025-07-16 21:02:43 EDT (2025-07-17 01:02:43 UTC) ===

Fiber cut is confirmed and the provider has dispatched a team to isolate the fault location. No ETR is given currently. Updates will be sent out as soon as info is available.

=== Created by: Jun Jian on 2025-07-16 17:06:17 EDT (2025-07-16 21:06:17 UTC) ===

The optical network between Truro and Springhill, NS. is experiencing an outage. Fiber cut is suspected. The provider has been contacted. Network traffic has been rerouted automatically.  Update will be sent out as soon as info is available.