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Ticket Details

Subject:
Vancouver - Kamloops - Calgary Circuit is down
Category:
Outage
TicketID:
20251007-001
Start Time:
2025-10-07 00:30:00 EDT (2025-10-07 04:30:00 UTC)
End Time:
2025-10-09 16:00:00 EDT (2025-10-09 20:00:00 UTC)

Ticket History

Updated by: Andrew Lytvynov on 2025-11-04 11:42:01 EST (2025-11-04 16:42:01 UTC)

Tickets closed.

Updated by: Jun Jian on 2025-10-09 17:08:55 EDT (2025-10-09 21:08:55 UTC)

The faulty card has been replaced. All affected network services are restored. 

Updated by: Jun Jian on 2025-10-07 18:55:24 EDT (2025-10-07 22:55:24 UTC)

With the vendor's support, a faulty card has been identified in the optical network equipment in Vancouver. Replacement has been arranged and will be shipped to the Vancouver site.  No ETA is given currently, update will be sent out as soon as info becomes available. 

Created by: Andrew Lytvynov on 2025-10-07 09:34:01 EDT (2025-10-07 13:34:01 UTC)

We are observing an ongoing outage on the path between Vancouver - Kamloops - Calgary. More details will be shared in next updates.