Ticket Details

Subject: Optical network Rimouski-Sayabeck
Category: Outage
TicketID: 20260209-001
Start Time: 2026-02-08 15:56:19 EST (2026-02-08 20:56:19 UTC)
End Time: 2026-02-12 11:59:00 EST (2026-02-12 16:59:00 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2026-05-07 16:51:17 EDT (2026-05-07 20:51:17 UTC) ===


=== Updated by: Jun Jian on 2026-02-10 10:07:53 EST (2026-02-10 15:07:53 UTC) ===


=== Updated by: Jun Jian on 2026-02-10 10:07:24 EST (2026-02-10 15:07:24 UTC) ===

The fiber was restored and the optical network is up in service.

=== Updated by: Jun Jian on 2026-02-09 21:52:31 EST (2026-02-10 02:52:31 UTC) ===

Fiber cut is confirmed and the provider continues to restore the connection. No ETR is given currently, updates will be sent out as soon as info becomes available.  

=== Created by: Jun Jian on 2026-02-09 04:42:50 EST (2026-02-09 09:42:50 UTC) ===

The optical network between Rimouski-Sayabeck is experiencing an outage. Fiber cut is suspected and the provider has been contacted. Network traffic has been rerouted automatically.