Ticket Details

Subject: Ottawa-Toronto Optical network
Category: Outage
TicketID: 20260508-001
Start Time: 2026-05-08 09:52:00 EDT (2026-05-08 13:52:00 UTC)
End Time: 2026-05-08 09:52:25 EDT (2026-05-08 13:52:25 UTC)


TICKET HISTORY:

=== Updated by: Jun Jian on 2026-05-12 09:26:01 EDT (2026-05-12 13:26:01 UTC) ===


=== Updated by: Jun Jian on 2026-05-08 10:43:56 EDT (2026-05-08 14:43:56 UTC) ===


=== Created by: Jun Jian on 2026-05-08 10:23:21 EDT (2026-05-08 14:23:21 UTC) ===

For the optical network between Ottawa and Toronto, an amplifier card was rebooted to clear alarms and restore normal operation. The reboot caused an outage of up to 30 seconds, during which connectivity to Starlight was interrupted. Backbone traffic was automatically rerouted, and the following services experienced an outage. The reboot has been completed, and the optical network is now running stably. All affected services have been restored.

MOXY – Starlight Link:

• TWAREN-AMST1-CHCG1 (VLAN 139)
• GEANT-AMST1-CHCG1 (VLAN 3068)

Ciena CENI Optical Services:

• CHCG1-OTWA4-CENI-200G-01 (195.8 THz, 1531.12 nm)
• CHCG1-OTWA4-CENI-200G-02 (195.7 THz, 1531.90 nm)