Ticket Details

Subject:
Ottawa Fiber Break
Category:
Outage
TicketID:
20260708-001
Start Time:
2026-07-08 10:29:23 EDT (2026-07-08 14:29:23 UTC)
End Time:
2026-07-08 17:54:23 EDT (2026-07-08 21:54:23 UTC)
Due to email server failure, this ticket has been created but not sent!

Ticket History

Updated by: Richard Klinger on 2026-07-08 18:03:56 EDT (2026-07-08 22:03:56 UTC)

Service has been restored.  Local team is not yet fully hands off.

Updated by: Richard Klinger on 2026-07-08 16:50:33 EDT (2026-07-08 20:50:33 UTC)

No change to outage status.  Fiber team is still investigating. No ETR has been provided.

Updated by: Richard Klinger on 2026-07-08 12:47:15 EDT (2026-07-08 16:47:15 UTC)

Fiber team has confirmed they are investigating an break. No ETR has been provided.

Updated by: Richard Klinger on 2026-07-08 11:08:34 EDT (2026-07-08 15:08:34 UTC)

A fiber break has resulted in ongoing outage affecting connectivity between Ottawa-Toronto and Montreal toward Chicago Starlight. Backbone traffic was automatically rerouted, and the following services are experiencing an outage. CANARIE is working with fiber provider to restore.

MOXY – Starlight Link:

  • TWAREN-AMST1-CHCG1 (VLAN 139)
  • GEANT-AMST1-CHCG1 (VLAN 3068)

Ciena CENI Optical Services:

  • CHCG1-OTWA4-CENI-200G-01 (195.8 THz, 1531.12 nm)
  • CHCG1-OTWA4-CENI-200G-02 (195.7 THz, 1531.90 nm)
     

ORION Backup:

  • TORO-OTWA-ORION-01
Created by: Richard Klinger on 2026-07-08 11:05:38 EDT (2026-07-08 15:05:38 UTC)

A fiber break has resulted in ongoing outage affecting connectivity between Ottawa-Toronto and Montreal toward Chicago Starlight. Backbone traffic was automatically rerouted, and the following services are experiencing an outage. CANARIE is working with fiber provider to restore.

MOXY – Starlight Link:

  • TWAREN-AMST1-CHCG1 (VLAN 139)
  • GEANT-AMST1-CHCG1 (VLAN 3068)

Ciena CENI Optical Services:

  • CHCG1-OTWA4-CENI-200G-01 (195.8 THz, 1531.12 nm)
  • CHCG1-OTWA4-CENI-200G-02 (195.7 THz, 1531.90 nm)
     

ORION Backup:

  • CHCG1-OTWA4-CENI-200G-01 (195.8 THz, 1531.12 nm)
  • CHCG1-OTWA4-CENI-200G-02 (195.7 THz, 1531.90 nm)