Log in
|
Help
CANARIE.ca

Ticket Details

Subject:
Outage between Springhill and Truro in NB
Category:
Closed
TicketID:
20260717-002
Start Time:
2026-07-17 10:03:25 EDT (2026-07-17 14:03:25 UTC)
End Time:
2026-07-17 16:23:56 EDT (2026-07-17 20:23:56 UTC)

Ticket History

Updated by: Jun Jian on 2026-07-18 12:10:45 EDT (2026-07-18 16:10:45 UTC)
Updated by: Jaehong Park on 2026-07-18 07:07:44 EDT (2026-07-18 11:07:44 UTC)

Fiber is restored.

Updated by: Jaehong Park on 2026-07-17 14:41:20 EDT (2026-07-17 18:41:20 UTC)

Current ETR is 10 PM Atlantic.

Updated by: Jaehong Park on 2026-07-17 11:52:14 EDT (2026-07-17 15:52:14 UTC)

Xplore technicians are being dispatched. Preliminary troubleshooting is showing a break 25KM from Truro, impacting multiple networks.  No ETR yet.
Ticket# is 38689279.

Updated by: Jaehong Park on 2026-07-17 10:30:24 EDT (2026-07-17 14:30:24 UTC)

CANARIE is experiencing outage between Springhill and Truro. A fiber cut is suspected. ETR will be updated. 
 

Created by: Jaehong Park on 2026-07-17 10:30:24 EDT (2026-07-17 14:30:24 UTC)

CANARIE is experiencing outage between Springhill and Truro. A fiber cut is suspected. ETR will be updated.