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Ticket Details

Subject:
Vancouver Hardware Issue
Category:
Outage
TicketID:
20261021-001
Start Time:
2026-10-20 17:23:00 EDT (2026-10-20 21:23:00 UTC)
End Time:
2026-10-20 23:37:00 EDT (2026-10-21 03:37:00 UTC)

Ticket History

Updated by: Richard Klinger on 2026-10-21 09:21:45 EDT (2026-10-21 13:21:45 UTC)

Hardware has returned to normal operations. Ticket closed

Updated by: Richard Klinger on 2026-10-20 23:38:15 EDT (2026-10-21 03:38:15 UTC)

Equipment was remotely restarted and appears to have recovered.  We are monitoring status.

Created by: Richard Klinger on 2026-10-20 23:00:28 EDT (2026-10-21 03:00:28 UTC)
Canarie equipment in Vancouver supporting the following services began flapping at the time noted and is now not responding. We are taking steps in an attempt to recover.
Circuits impacted:
L2VPN-SSC:AAFC-10029-09
L2VPN-NRC-10030-50
L2VPN-NRC-10030-51
L2VPN-NRC-10030-52
L2VPN-NRC-10030-53
L2VPN-NRC-10030-54
L2VPN-RDC-10100-07
L2VPN-RDC-10100-08
L2VPN-RDC-10100-11
L2VPN-RDC-10100-13
L2VPN-ECONET-10108-06